Privacy Policy

This Privacy Policy outlines how kvlada.shop ("Website," "we," or "us") collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us regarding the Website (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect pursuant to this Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our business practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us. In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the operation of the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Website and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information Collected Directly from You

Information you provide directly to us through our Services may include:

Contact Details: Including your name, address, phone number, and email address.
Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Including your username, password, security questions, and other information used for account security purposes.
Shopping Information: Including the items you view, add to your cart, save to your account (e.g., loyalty points, reviews, recommendations, or gift cards), and purchase.
Customer Support Information: Including the information you choose to include in communications with us, for example, when sending a message through the Services.

Certain features of the Services may require you to directly provide us with specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Website and Services, such as Genstore.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, thereby performing our contract with you.
When you visit our Website, open or click on emails we send, or interact with our Services or advertisements, we or third parties working with us may automatically collect certain information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and Cookies).

Any information we receive from third parties will be processed in accordance with this Privacy Policy. Please also see the section below titled "Third-Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and enabling other features and functionality related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraud, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. Please contact us immediately if you believe your account has been compromised.
Communicating with You and Improving Services: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to respond to your requests, provide efficient service, and maintain our business relationship with you.

Like many websites, we use Cookies on our Website.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through browser controls. Please note that removing or blocking Cookies can adversely impact your user experience and may cause some Services, including certain features and general functionality, not to work properly or be unavailable. Furthermore, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Our Website also recognizes the Global Privacy Control (GPC) signal. If you communicate your privacy preference to us via GPC, we will treat such a signal as a valid request to opt out of the sharing/targeted advertising of your information for the relevant browser or device, and if we can associate the signal-sending device with a Genstore account, we will apply the opt-out request to that account as well. Apart from the Global Privacy Control, we do not currently respond to other "Do Not Track" signals sent from your web browser or device.

How We Disclose Personal Information

In specific circumstances, we may disclose your personal information to third parties for contractual performance, legitimate purposes, and other reasons consistent with this Privacy Policy. These circumstances may include:

Disclosures to vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and fulfillment).
Disclosures to business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
Disclosures when you direct, request, or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you, or through your use of social media widgets or login integrations, with your consent.
Disclosures to our affiliates or otherwise within our corporate group, in line with our legitimate interest in conducting our business successfully.
Disclosures in connection with business transactions like mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the operation of the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of user personal information for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above:

CategoryCategories of Recipients

Identifiers, such as basic contact details and certain order and account informationVendors and third parties who provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, data analysts)

Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account informationBusiness and marketing partners

Commercial information, such as order information, shopping information, and customer support informationAffiliates

Internet or other similar network activity, such as Usage Data

Geolocation data, such as approximate location derived from IP address

We do not use or disclose sensitive personal information for purposes other than those specified or without your consent, where required.

We share personal information for advertising and marketing activities, as described below, with your consent.

In the past 12 months, we have "sold" or "shared" (as those terms are defined by applicable law) personal information for the purpose of engaging in advertising and marketing activities, as described below.

CategoryCategories of Recipients

Identifiers, such as name, email address, and phone numberBusiness and marketing partners

Commercial information, such as records of products or services purchasedBusiness and marketing partners

Usage DataBusiness and marketing partners

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone. We cannot control who accesses the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without restrictions as to use by us or third parties. The provision of any link does not constitute an endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. We retain your personal information for as long as necessary depending on the factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on your jurisdiction of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in particular circumstances, and in certain cases, we may decline your request as permitted by law.

Right of Access / Know: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right of Deletion: You have the right to request that we delete the personal information we hold about you.
Right of Correction: You have the right to request that we correct inaccurate personal information we hold about you.
Right of Portability: In certain circumstances (subject to exceptions), you have the right to receive a copy of the personal information we hold about you and to ask that we transfer it to a third party.
Right to Opt Out of Sale/Sharing or Targeted Advertising: You have the right to direct us not to "sell" or "share" your personal information or to process your personal information for purposes of "targeted advertising" as defined by applicable privacy laws. Please note that if you visit our Website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to access the site.
Restriction of Processing: You have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent.
Appeal: If we deny your request, you have the right to appeal our decision. You can do so by replying directly to our denial message.
Managing Marketing Communications: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or your orders.

You can exercise any of these rights where indicated on our Website or by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. We may need to collect information from you (e.g., your email address or account information) to verify your identity before substantively responding to a request. Depending on applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in accordance with applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response to a complaint, depending on your jurisdiction, you may have the right to appeal our decision by contacting us using the details below or lodge a complaint with your local data protection regulator.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call us or email us at luxoralivingshop@outlook.com.